We Have Free shipping

Shipping and Delivery

Shipment processing time

All orders are handled and shipped out from our partner's warehouse in Shenzhen, china.

We process the orders within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping rates & delivery estimates

We Provide Only Standard Free Shipping at the moment provided below: 

Destination

Estimated delivery time

Shipment cost

To United kingdom

5-14 business days

Free

 

Note:

Please be aware that occasional delivery delays may occur due to factors beyond our control, such as unforeseen circumstances, carrier issues, international customs procedures, or address inaccuracies. If you experience a delay, kindly contact our customer support team. We are committed to providing updates and assisting you throughout the process.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Order Cancellation and Modification
Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If changes are needed, please promptly contact our customer support at support@hermakeup.co.uk and we'll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped, making it impossible to make any modifications. Hermakeup does not take responsibility for lost packages due to incorrect addresses. Thank you for your understanding.

 

Does Hermakeup Ship Internationally?

At this time, Hermakeup only ships within the UK. Unfortunately, we do not offer international shipping. We apologize for any inconvenience this may cause.

How Do I Track My Order?

Once your order has been processed and shipped, you’ll receive an email notification with tracking details. If you haven't received this notification, please contact us at support@hermakeup.co.uk, and we’ll gladly provide you with the tracking information. You can also track your order using our Tracking Page.

Tracking Shows Order Was Delivered But Not Received?

If the tracking shows that your order has been delivered but you haven't received it, please follow these steps:
  • Check with neighbors or household members in case the package was delivered to them by mistake.
  • Verify the shipping address on your order confirmation email to ensure accuracy.
  • Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.
  • Send us the proof of non-delivery so that we can immediately issue a refund for your order.

HELP & CONTACT

For any questions or order inquiries, please contact our customer service department through our contact page.