All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

All orders are shipped from our partner's warehouse in Shenzhen, China.

We offer free standard shipping within the UK. The estimated delivery time is 5-14 business days.

Yes, delivery delays may occur due to unforeseen circumstances such as carrier issues, customs procedures, or address inaccuracies. If you experience a delay, please contact our customer support team for assistance.

Once your order has shipped, you will receive a Shipment Confirmation Email with a tracking number. The tracking number will be active within 24 hours. You can also track your order using our Tracking Page.

If your order shows as delivered but you haven't received it, please:

• Check with neighbors or household members.
• Verify the shipping address on your order confirmation.
• Contact the carrier for more information and proof of non-delivery.
• Send us the proof of non-delivery so we can issue a refund.

You have a 24-hour window to request order modifications or cancellations. Contact our customer support at support@hermakeup.co.uk within this timeframe. After 24 hours, modifications may not be possible as the order might have already been processed.

Currently, we only ship within the UK and do not offer international shipping.

You can request a return and refund within 30 days of receiving your order. This applies to faulty items, items not as described, or items you no longer need.

If you receive a faulty item, take a photo or video showing the issue and contact us within 30 days of receipt. After reviewing the evidence, we'll issue a refund without requiring you to return the item.

Yes, you can return items that aren't faulty within 30 days of receipt. Once you've informed us, you have 14 more days to return the goods in their original condition and packaging. Note that return shipping fees aren't refundable.

Sale items are eligible for refunds just like full-priced items.

We reserve the right to deny a refund if the item is damaged due to self-repair attempts or repairs by a third party.

We offer a 9-month warranty from the purchase date against defects caused by faulty materials or workmanship. This warranty does not cover damage due to improper handling, such as dropping or deliberate misuse. If your product is defective, we will repair or replace it. Refunds are not issued under the warranty policy, only replacements or repairs.

For any questions or to start a return or warranty claim, please contact our customer service through our Contact Us page.

For any questions or inquiries, please contact our customer service through our contact page or email us at support@hermakeup.co.uk.